Spotted : On January 7th my furnace died and as a long time customer of Reliance with a protection plan I called them for their assistance. I explained that I lived in an older home and we had been without heat for a few hours, tried what we could and could not get it to work. The current temperature in the house was 12 degrees celsius. The woman on the phone explained that the earliest she could get someone to come out was Friday. Three days later!!! Apparently there were several other people in Windsor without heat and needing their services and the earliest they could get out was Friday!! Now I understand that we can make due and get by, we are still blocked by the elements but what I don't appreciate is that this company has no problem taking our money but when we need them to come out and provide a service they cannot do it in a timely and appropriate manner. That is totally unacceptable!! We paid another company to come out and fix my furnace and he had it repaired in the same amount of time I spent being on hold with Reliance!! A huge Thanks to the Gas Man...You've been spotted.